Water quality issues can be caused by many different factors, and the water utility can help troubleshoot if the problem is in your home or in the outside distribution system. Before you call the water department, first try to do some homeowner detective work. Verify if the water quality issue is in the whole house, in one fixture or multiple fixtures. Is it on the hot side or the cold side or both? If it is in only one room of your home, more than likely the problem is in your home. We can’t send clean water to the rest of the home and dirty water to a single room.
To speak to someone about the issue, please call the Public works department’s main line at 262-250-4721 or the water utility office at 262-250-8254.