Policies & Procedures

School Year Kids Klub

Policy or Procedure	Description
Drop Off / Pick Up	Children will only be released to their parent or guardian unless written permission is given to staff. When parents arrive on site, they should call the designated number for their Kids Klub site to gain entry into the school. Parents should sign their child into Kids Klub upon arrival in the morning and sign their child out of Kids Klub upon departure in the evening. Staff reserves the right to request a picture id of anyone picking up a child. Please note, for safety reasons no children will be released in the afternoon until all school buses have departed. No early arrivals are permitted. Please do not attempt to drop your child off before 6:00am. View Pick Up / Drop Off Form
Late Pick-up Fee	Parents who pick their children up after 6:00 p.m. will be assessed a late pick-up fee of $1 per minute. The fee will be billed to your account. Call our office to arrange payment. Please communicate with our staff if you are running late. If you are late more than 3 times in a semester (September thru December or January thru June) we reserve the right to remove your child(ren) from the program.
Snack / Lunch	We will provide a snack to all of our after-school Kids Klub participants, as well as two snacks on Full Days off. No snack is provided during before school care. Full Day Kids Klub participants are required to bring their own lunch and beverage/water bottle clearly labeled with their first and last name. If lunch is not sent with your child, one will be provided, at a cost of $6 billed to your account. Please do not send food that requires a microwave or refrigeration.
Schedules	We have a flexible attendance policy that allows you to schedule your child(ren) for the days and times you need. You can register online by visiting our website at www.gtownrec.com. Please register for the upcoming week by Sunday at midnight for PM care. You may register for AM care anytime. If registering same day for AM care, please print a copy of your receipt or show your emailed receipt to staff when you drop off your child. (See page 5 for detailed instructions on registering online.) You may register for PM care after the Sunday deadline by calling the office at 262-250-4710.
Cancellation Policy	Cancellations must be made 5 business days in advance, not including the date you are canceling, in order to receive a full credit to your account. Cancellations can only be done by calling the Recreation Department Office at 262-250-4710.
Unregistered Policy	We do not allow unregistered participants into Kids Klub. All children must be registered prior to the start of the program. Last minute phone registrations will be allowed as long as you call the office by 2:30 p.m. for after school sessions without an additional fee.
Flexible Cancellation Policy	Each child will receive one flexible cancellation per month. This day can be used to receive a household credit (not a refund) after our typical cancellation policy. Please call the Recreation Department no later than 2 business days after the date you are canceling. Flexible cancellation days cannot be banked for further use.
Installment Billing	We offer two different payment options. You can pay as you register for Kids Klub or take advantage of our automatic debiting. Please call the Recreation Department to set up auto-draft.
Receipts	All receipts are sent via email to the email address we have on file. End of year tax receipt requests can be made by emailing parkrec@germantownwi.gov. Please include the names of your children. Requests will be completed within 1-2 business days.
Insurance Coverage	Please recognize that the Germantown Park and Recreation Department does not carry medical or hospital insurance for injuries or illness participants may sustain in programs. Prior to registering, you should review your health insurance policy for coverage. Absence of personal health insurance coverage does not make the Park and Recreation Department responsible for payment of participant’s medical coverage. All persons participating in department sponsored activities must provided their own insurance and assume risk for all injuries. The department will not be liable for personal liabilities or accidents.